Refund policy

We want you in the right shade and the right size, and neither is something you can judge from a screen. So we carry that risk instead of you.

30 days from delivery. If the shade is not yours, the size is off, or you simply do not want them, write to support@kyrela.shop within 30 days of delivery and we will arrange an exchange or a refund.

Condition. Items should be unworn apart from trying them on, with the packaging kept. Tights are an intimate garment, so please try them on over underwear.

Exchanges. Tell us the shade or size you want instead and we will send it. If the replacement costs more, we will invoice the difference; if it costs less, we refund it.

Refunds. Once your return is received we issue the refund to the original payment method. Your bank decides how quickly it appears. Original shipping charges are refunded when the item was faulty or not what you ordered.

Faulty items. If a pair arrives damaged, send a photo with your order number and we will replace it without asking you to return anything.

What is not covered. Normal wear, snags caused after wearing, and damage from hot washing or tumble drying. Cold wash, inside out, hang to dry.